
Trip Management System
Client
Telenity
Sector
Logistics, Supply Chain
Project Time
8 months
Status
Completed
Brief
STMS (Smart Trail Management System) app is a comprehensive enterprise solution designed to provide real-time trip tracking services. It allows enterprise customers to monitor the live status of their shipments or resources, enabling them to track deliveries from the starting point to the endpoint by mapping the entire route
Project Goals
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Real-time Trip Tracking: Develop a system that enables enterprises to track the status and location of their trips in real time
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End-to-End Visibility: Provide a solution that offers complete visibility of the trip's route, from origin to destination, on a map
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Network Neutrality: Ensure that the solution seamlessly works with mobile devices on different operator networks, eliminating network-specific concerns
Understanding the Problem
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Inefficient shipment tracking
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Delivery delays
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Customer dissatisfaction
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Lack of comprehensive tracking solution
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Network-specific limitations
Understanding the Opportunities
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Improved Efficiency: Streamlined tracking can lead to more efficient resource and shipment management
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Enhanced Customer Satisfaction: Real-time tracking allows enterprises to provide customers with accurate delivery estimates
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Competitive Advantage: Offering a robust trip tracking solution can differentiate the enterprise in the market
Understanding the Challenges
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Network Compatibility: Ensuring that the solution works across various mobile operator networks can be technically challenging
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Data Security: Handling sensitive location data requires robust security measures
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Scalability: As the number of tracked trips grows, the system must be scalable to handle increased data volume
Low-fi Wireframes
I've completed the development of low-fidelity wireframes, which serve as the preliminary visual representations of the app's design, focusing on overall layout and structure with minimal detail


I carried out a first-click testing session on the wireframes, and the following are the findings
01
Click on the element where you would create a shipment
Clicks
TASK
Successful
Skips
Average Time
24
11
0


02
Click on the element where you would track the location of a shipment
Clicks
TASK
Successful
Skips
Average Time
21
11
0
15.9s


Based on the insights gained, I defined the user flow
